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Troubleshooting

Q: Why can't I see the graphics after importing it into the app?​

A: The most common cause of this issue depends on the ZIP file structure. The LcdConfig.xml file and the Images folder must be in the root of zip archive without subfolders:

graphicsfile.zip
├── Images
└── LcdConfig.xml

Docs: Prepare the graphics file

Q: Why is the app stuck on "Connecting..."?​

A: The loading screen showing "Connecting..." means that the app is trying to connect to the Vantage Infusion Controller. If it's stuck on that view, please check the connection parameters on your system configuration (e.g. Local IP, Local Port).

Docs: App System Configuration, Cloud System Configuration

Q: Why are system commands not working while correctly seeing the Touchscreen graphics?​

A: You probably have the Demo Mode option enabled on App Settings. Make sure it's disabled if you need to control your system.

Docs: Demo Mode

Q: Why do I get the license assigned to another device error?​

A: You get this error when trying to activate a license already activated on another app installation. To detach the license, and associate it to the new device, you need to free the license on the Sweet Home site and activate it again on the mobile app.

Docs: Transfer a license

Q: Why does Touchscreen graphics come back to the home page after a while?​

A: This behavior is due to the Page Timeout settings on the Touchscreen Designer. If you don't want the redirect, you need to disable the Return to default page option, export the graphics again and import it into the app.

Q: Why is the system not going to sleep even if the Display No Sleep Mode is disabled?​

A: Sometimes the device's operating system can deny the screen standby based on external factors like device sensors. For that reason, even if the Display No Sleep Mode is disabled on App Settings, the screen might remain active after the timeout set on your device settings.